What we support

The boring 95%. Handled.

If a competent helpdesk engineer could resolve it remotely, our AI almost certainly can. Here is the working scope.

Identity & email

·Microsoft 365 / Entra ID
·Google Workspace
·Okta
·MFA resets, conditional access, mailbox issues
·Shared mailboxes, distribution lists, calendars

Endpoints

·Windows 10 / 11 desktops & laptops
·macOS (Apple Silicon & Intel)
·Intune, Jamf, Kandji, Mosyle MDM
·Patching, profile drift, login & sync issues
·Onboarding & off-boarding flows

Productivity SaaS

·Slack, Microsoft Teams, Zoom
·Notion, Confluence, Asana, Linear, Jira
·Adobe Creative Cloud licensing
·1Password, Bitwarden
·GitHub & GitLab seat management

Network & access

·Wi-Fi & VPN client-side issues
·Cloudflare Zero Trust, Tailscale
·DNS records on managed registrars
·Basic firewall rule reviews

Security hygiene

·Phishing triage & user reports
·Credential rotation after a leak
·Cyber Essentials evidence gathering
·Endpoint AV / EDR alert review

Procurement helpers

·License right-sizing recommendations
·SaaS renewal reminders
·Hardware spec advice (you order)
·Supplier ticket coordination

A note on edge cases — if a request sits at the boundary of our scope, the AI will say so plainly and tell you what it would need to proceed (a vendor escalation, an admin approval, or simply a polite "this isn't us").

Issues we handle automatically

What the AI service does on its own.

The list below is what passes our decision checks every time: verified user, supported platform, online-only, low risk, high certainty. The AI service handles these directly in chat — diagnosing, guiding, and where it has the right tools, acting on your account.

Cloud & SaaS support

Microsoft 365 email issues
Missing messages, send/receive failures, quarantine review, shared mailbox access, calendar permissions, signature and forwarding rules.
Teams and OneDrive problems
Sign-in loops, sync conflicts, missing files, channel and SharePoint permission fixes, OneDrive storage and version recovery.
Password resets and account lockouts
Verified resets on Microsoft 365, Google Workspace, Okta and Entra. Locked-out accounts unlocked once identity is confirmed.
Multi-factor authentication troubleshooting
Re-enrolment after a lost or replaced device, authenticator app setup, sign-in failure diagnosis, conditional access review.
User onboarding and offboarding guidance
Account creation, licence assignment, group membership, mailbox handover, data export, and clean account closure on supported platforms.

Endpoint diagnostics (remote only)

Windows and macOS performance checks
Startup slowness, high memory or CPU use, storage pressure, background process review — all run remotely with your consent.
Update and patch diagnostics
Why an update is failing, which patch is missing, whether a device is on a supported OS build, and how to bring it back into line.
Security hygiene checks
Disk encryption status, screen lock policy, browser and OS update level, antivirus state, risky browser extensions.
Interpreting security alerts
Plain-English explanation of EDR, M365 Defender or Google alerts: what triggered, how serious it is, and the safe next step.

Service behaviour

Step-by-step guidance
Each fix is broken into numbered actions you can follow in your own time, with screenshots or commands where they help.
Clear explanation before any action
Before the agent changes anything on your account or device, it states what it will do, why, and what the effect will be.
Safe, repeatable fixes
The agent uses a fixed set of tested procedures. The same issue gets the same fix, in the same order, every time.
Confirmation of outcomes
After each change, the agent checks the result, tells you what it found, and asks you to confirm before closing the ticket.

Get started

Open a chat. The AI picks up before the second ring — every time.

No onboarding calls. No sales process. Connect your devices and start raising tickets in under ten minutes.

Start support →See pricing