£4 per user. Per month.

Is there a setup or onboarding fee?

No. Sign up, link your tenant, you're live the same day.

What counts as a 'user'?

A named human who can raise tickets. Service accounts and shared mailboxes don't count toward your seat total.

Why per user?

We price per user to keep costs fair. Support requests scale with team size, so the bill scales the same way.

Is there a minimum term?

No. There are no contracts. Cancel anytime.

Is there a minimum charge?

Yes. £12 per company, per month. If your user total is below 3, you pay £12 rather than the per-user amount.

Will the price change without warning?

Any price change is announced 60 days in advance, in writing, and never applies mid-billing-period.

Are out-of-hours tickets charged extra?

No. The price at 03:00 on a Sunday is the same as the price at 15:00 on a Tuesday.

What's not included?

Anything physical, high-risk tenant-wide actions, and unsupported platforms such as on-prem servers or legacy operating systems. The full list is on the exclusions page.

How is pricing calculated?

Pricing is based on the number of active users on your account. The price is £4 per user per month, with a minimum charge of £12 per company. Pricing scales automatically as users are added or removed.

Is there a contract or minimum term?

No. There are no contracts and you can cancel at any time. Billing is monthly.

How and when will I be billed?

You'll be billed monthly in advance. An invoice is issued at the start of each billing period, and a receipt is sent once payment is successfully processed.

What payment methods are accepted?

We accept payment by credit or debit card and PayPal.

What happens if I add or remove users mid‑month?

If users are added during a billing period, charges are applied pro‑rata for the remaining time. If users are removed, future billing adjusts accordingly. We do not issue refunds for past usage.

Who receives invoices and receipts?

Invoices and receipts are sent by email to Company Admin users only. Standard users do not receive billing emails.

Is VAT charged?

For UK‑based companies, VAT is applied where required. If a valid VAT number is provided, it will be shown on invoices and VAT will be handled correctly. If no VAT number is provided, VAT will be included in the charge. VAT is shown clearly as a separate line item on invoices and receipts.

Can I change the number of users on my account?

Yes. Company Admins can add or remove users at any time via the Company Admin screen. Billing updates automatically.

What currency will I be charged in?

Billing is handled in GBP, USD, or EUR depending on your account location and selected currency. A single currency applies per company account.

What happens if payment fails?

If a payment cannot be processed, access to AI support may be paused until payment is successfully completed. Company Admins will be notified by email.

Who should I contact about billing questions?

All billing queries should be submitted via the support portal by a Company Admin.

What does AI IT support cost compared with a traditional MSP?

AlwaysOnIT is £4 per user per month with a £12 minimum per company, billed monthly with no contract. A traditional managed service provider in the UK typically charges somewhere between £25 and £75 per user per month, usually on a twelve-month minimum term with an onboarding fee on top. For a ten-person business that is roughly £40 a month against £250 to £750. The gap exists because there are no technicians, no shift rotas and no on-site visits to fund. The trade-off is scope: an MSP will send an engineer to your office, and AlwaysOnIT will not.

Why should we pay for this rather than just using ChatGPT?

A general chatbot can describe how to fix a Microsoft 365 problem; it cannot see your tenant, verify who is asking, or act on your behalf. AlwaysOnIT is built around the parts a general assistant lacks: identity verification before any account-affecting action, a defined support scope, an immutable audit log of every action taken, UK data residency, and approvals for risky changes such as mass deletions or off-boarding. It also holds context about your environment across conversations rather than starting fresh each time. You are paying for controlled, accountable action inside your systems, not for the ability to ask questions.

Is there a minimum charge, and how does it affect very small teams?

Yes — the minimum charge is £12 per company per month, which covers the first three users. A one-person or two-person business therefore pays £12 rather than £4 or £8. Above three users the per-user rate applies cleanly: ten users is £40, twenty-five users is £100. The minimum exists because each company account carries fixed costs regardless of headcount, and it keeps pricing honest rather than being recovered through setup fees or support tiers. There is no separate onboarding charge, no per-ticket fee, and no premium rate for out-of-hours contact, because support runs continuously at the same price.

Are there any hidden costs, setup fees or per-ticket charges?

No. The per-user subscription is the entire cost of the service. There is no onboarding fee, no minimum ticket bundle, no charge per incident, no escalation surcharge and no out-of-hours premium — a request at three in the morning on a bank holiday costs exactly the same as one at eleven on a Tuesday. VAT is applied where required for UK companies and shown as a separate line item on invoices. The only variable is your active user count, which you control from the company admin screen and which adjusts pro-rata within the billing period.

What happens if we use it heavily one month?

Nothing changes on the invoice. Pricing is per active user, not per ticket, per minute or per resolution, so a month with two hundred requests costs the same as a month with two. This is a deliberate difference from block-hours and pay-per-incident MSP models, where heavy months are expensive and staff learn not to raise small issues. Unlimited usage at a flat rate means people actually report the minor problems — the odd sync failure, the mailbox rule nobody set — that quietly accumulate into larger outages. There is no fair-use throttle applied to normal business usage.

How long does it take to see a return on the cost?

Most businesses recover the subscription cost within the first month simply on wait time. At £4 per user, a single forty-minute wait for a password reset avoided roughly pays for that user's entire year. The larger saving is usually less visible: issues raised and resolved immediately rather than worked around for weeks, and the productive hours that would otherwise be lost to a director acting as the accidental IT person. Because billing is monthly and cancellation is immediate, the practical way to assess it is to run one month and compare your resolution times against whatever you use today.

Can we cancel, and what happens when we do?

You can cancel at any time from the company admin screen; there is no notice period, no cancellation fee and no minimum term to run down. Access continues to the end of the billing period you have already paid for, then stops. We do not issue refunds for past usage, and we do not attempt a retention call. Because AlwaysOnIT does not host your files, mailboxes or line-of-business systems, there is no migration project on exit — you keep your Microsoft 365 tenant exactly as it was and simply stop routing support requests to us.

Do you offer discounts for larger teams or annual payment?

The published per-user price applies at every size, and we do not run annual prepayment discounts, because monthly billing with no lock-in is a core part of the proposition rather than a limitation to be bought out of. Larger organisations with unusual requirements — bespoke approval workflows, specific data-handling commitments for a client contract, or integration with an existing ticketing system — should raise the details through support so we can tell you plainly whether they are in scope. If a requirement falls outside what the service does, we will say so rather than quote for it.