Guides
The fixes we run most often, written out in full.
These are the five problems small businesses raise most. Each guide is the actual procedure, in order, including the identity checks and the point at which you should stop and escalate. Free to use whether you're a customer or not.
Walkthrough
How to reset multi-factor authentication for a Microsoft 365 user
Step-by-step: how an admin resets or re-enrols multi-factor authentication for a Microsoft 365 user who has lost or replaced their phone.
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Walkthrough
How to recover deleted email in Microsoft 365
Step-by-step: recover deleted Outlook items from Recoverable Items, and what to do when a message is past the retention window.
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Walkthrough
How to fix your email going to spam (SPF, DKIM and DMARC)
Step-by-step: diagnose why your business email lands in spam and fix the SPF, DKIM and DMARC records that cause it.
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Walkthrough
How to off-board an employee in Microsoft 365 without losing data
Step-by-step: revoke access, preserve mail and files, reassign ownership and reclaim the licence when someone leaves.
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Walkthrough
How to respond to a phishing email in a small business
Step-by-step: what to do in the first hour after someone clicks a phishing link or enters their password on a fake page.
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