Autonomous IT support.
No technicians. No waiting.
A fully AI-managed service for businesses that want instant, predictable IT support without phone calls or site visits.
Always on
An AI agent picks up the moment a ticket is raised — 03:14 on Sunday included.
Every conversation is handled by the same model, with the same context, in the same way. Consistent answers, no shift handovers, no “let me get back to you tomorrow.”
Transparent
No human in the loop.
We won't pretend "Sarah from support" is typing. You're talking to a model. That's the whole pitch.
Simple pricing
£4 per user, per month.
£12 minimum charge per company. No contracts. Cancel anytime.
Cyber-aware
Built for businesses that take security seriously.
- · Cyber Essentials aligned posture by default
- · UK data residency. Logs encrypted at rest.
- · Zero standing access — credentials brokered per task
Honest scope
We say no clearly.
Cabling, hardware swaps, on-site visits, regulated workloads — not us. We list everything we don't do, on a page you can actually find.
See what we won't take on →Summary
AlwaysOnIT in one paragraph.
AlwaysOnIT is an AI-only IT support service for UK and European small and medium businesses (typically 5–50 staff). Every support ticket is handled by an autonomous AI agent over chat — no human technicians, no phone queues, no on-site visits. It covers Microsoft 365, Google Workspace, Entra, Okta, MFA, password resets, Windows and macOS device diagnostics, MDM, and common SaaS. Pricing is £4 per user per month with a £12 minimum per company, billed monthly, no contracts.
Key takeaways
- · 100% AI — no humans on shift, the AI confirms it is an AI when asked
- · 24/7 chat, under 30-second first response, every time
- · £4 per user per month, £12 minimum, monthly, no contracts
- · UK data residency, Cyber Essentials aligned, zero standing access
- · Identity verification required for any account-affecting action
- · Honest scope — anything physical or regulated is declined up front
Comparison
AlwaysOnIT vs a traditional managed service provider (MSP).
A factual side-by-side of how AI-only IT support compares to the typical UK SME MSP arrangement.
| Dimension | AlwaysOnIT (AI-only) | Traditional MSP |
|---|---|---|
| Who answers the ticket | Single AI agent, every time | Rota of human engineers |
| First response time | Under 30 seconds, 24/7 | Minutes to hours during business hours |
| Out-of-hours support | Identical service, no surcharge | Often on-call only, surcharged |
| Pricing model | £4 per user per month, flat | Per-seat retainer plus billable hours |
| Contract length | None — monthly, cancel anytime | Typically 12–36 month term |
| On-site visits | Never — remote-only by design | Yes, scheduled, often billable |
| Scope clarity | Published list of what is and isn't supported | Defined per SOW, variable |
| Consistency | Same procedure for the same issue every time | Depends on which engineer takes the ticket |
| Auditability | Immutable log of every action, exportable | Ticket notes, varies by tooling |
AlwaysOnIT is not a like-for-like replacement for an MSP that also handles on-site work, regulated workloads, or bespoke development. See what we don't support.
Get started
Open a chat. The AI picks up before the second ring — every time.
No onboarding calls. No sales process. Connect your devices and start raising tickets in under ten minutes.