Autonomous IT support.
No technicians. No waiting.
A fully AI-managed service for businesses that want instant, predictable IT support without phone calls or site visits.
Always on
An AI agent picks up the moment a ticket is raised — 03:14 on Sunday included.
Every conversation is handled by the same model, with the same context, in the same way. Consistent answers, no shift handovers, no “let me get back to you tomorrow.”
Transparent
No human in the loop.
We won't pretend "Sarah from support" is typing. You're talking to a model. That's the whole pitch.
Simple pricing
£4 per user, per month.
£12 minimum charge per company. No contracts. Cancel anytime.
Cyber-aware
Built for businesses that take security seriously.
- · Cyber Essentials aligned posture by default
- · UK data residency. Logs encrypted at rest.
- · Zero standing access — credentials brokered per task
Honest scope
We say no clearly.
Cabling, hardware swaps, on-site visits, regulated workloads — not us. We list everything we don't do, on a page you can actually find.
See what we won't take on →Summary
AlwaysOnIT in one paragraph.
AlwaysOnIT is an AI-only IT support service for UK and European small and medium businesses (typically 5–50 staff). Every support ticket is handled by an autonomous AI agent over chat — no human technicians, no phone queues, no on-site visits. It covers Microsoft 365, Google Workspace, Entra, Okta, MFA, password resets, Windows and macOS device diagnostics, MDM, and common SaaS. Pricing is £4 per user per month with a £12 minimum per company, billed monthly, no contracts.
Key takeaways
- · 100% AI — no humans on shift, the AI confirms it is an AI when asked
- · 24/7 chat, under 30-second first response, every time
- · £4 per user per month, £12 minimum, monthly, no contracts
- · UK data residency, Cyber Essentials aligned, zero standing access
- · Identity verification required for any account-affecting action
- · Honest scope — anything physical or regulated is declined up front
Comparison
AlwaysOnIT vs a traditional managed service provider (MSP).
A factual side-by-side of how AI-only IT support compares to the typical UK SME MSP arrangement.
| Dimension | AlwaysOnIT (AI-only) | Traditional MSP |
|---|---|---|
| Who answers the ticket | Single AI agent, every time | Rota of human engineers |
| First response time | Under 30 seconds, 24/7 | Minutes to hours during business hours |
| Out-of-hours support | Identical service, no surcharge | Often on-call only, surcharged |
| Pricing model | £4 per user per month, flat | Per-seat retainer plus billable hours |
| Contract length | None — monthly, cancel anytime | Typically 12–36 month term |
| On-site visits | Never — remote-only by design | Yes, scheduled, often billable |
| Scope clarity | Published list of what is and isn't supported | Defined per SOW, variable |
| Consistency | Same procedure for the same issue every time | Depends on which engineer takes the ticket |
| Auditability | Immutable log of every action, exportable | Ticket notes, varies by tooling |
AlwaysOnIT is not a like-for-like replacement for an MSP that also handles on-site work, regulated workloads, or bespoke development. See what we don't support.
Frequently asked questions
AI IT support: your questions answered
What the service is, how it compares with a traditional MSP, what it costs and who it suits.
What is AlwaysOnIT?
AlwaysOnIT is an AI-only IT support service for small and medium businesses in the UK and Europe. Every support ticket is handled end-to-end by an AI agent working over chat — there are no human technicians, no phone queues and no on-site visits. The service covers Microsoft 365, email, accounts, multi-factor authentication, device diagnostics and security hygiene, 24 hours a day, every day of the year. Pricing is £4 per user per month with a £12 minimum per company, billed monthly with no contract. If you ask the AI whether it is an AI, it will tell you plainly that it is. It is designed for companies that want fast, predictable IT support without the cost and delay of a traditional managed service provider.
How does AI IT support actually work?
You open a chat and describe the problem in plain English. The AI agent asks clarifying questions, diagnoses the issue, and either walks you through the fix step by step or performs the action directly once your identity has been verified. Because a single AI agent handles every conversation, there is no ticket queue, no shift handover and no repeating your problem to a second person. Typical first responses arrive in under thirty seconds, at three in the morning as readily as at three in the afternoon. Everything happens remotely over chat. Where an issue falls outside our published scope — physical hardware, cabling, on-premise servers — the AI says so immediately rather than leaving a ticket open.
Why should a small business choose AI IT support over an MSP?
A traditional managed service provider charges roughly £30 to £80 per user per month and works to business-hours SLAs measured in hours. AlwaysOnIT charges £4 per user per month and responds in seconds, around the clock. For the everyday issues that make up the bulk of SME IT tickets — password resets, MFA re-enrolment, Outlook and Teams problems, licensing, shared mailboxes, phishing triage — an AI agent resolves them faster and more consistently than a human queue. You also get published scope, so you know before you sign up exactly what is and is not covered. The trade-off is honest: if you need someone physically on site, an MSP is still the right choice.
What does AlwaysOnIT cost?
AlwaysOnIT costs £4 per user per month, with a £12 minimum charge per company. USD and EUR equivalents are $5 and €5 per user per month. Billing is monthly in advance and pro-rata when you add or remove seats mid-month, so a growing team is never over-charged. There is no contract, no minimum term, no setup fee and no onboarding charge — you can cancel at any time. VAT is applied where required and shown as a separate line on every invoice, and valid VAT numbers are handled correctly. Payment is by card or PayPal. A ten-person company therefore pays £40 per month for unlimited 24/7 support.
Is AlwaysOnIT suitable for my industry?
AlwaysOnIT suits most UK and European SMEs of roughly five to fifty staff that run on Microsoft 365 and common SaaS tools — professional services, agencies, consultancies, construction, retail, hospitality, charities, property and light manufacturing all fit well. It is not suitable for regulated workloads that require certified human oversight, including FCA-regulated financial services, NHS clinical systems and defence. It is also not a substitute for a security operations centre or an on-site engineer. If your IT estate is mainly cloud-based and your day-to-day problems are accounts, email, licensing and devices, the service fits. If you depend on on-premise servers or specialist line-of-business hardware, it does not.
How long does it take to get started?
Most companies are raising their first ticket within ten minutes. There is no sales process, no discovery call and no onboarding project. You create an account with your work email, verify the address, optionally enable multi-factor authentication, add your team members and start chatting. Billing is set up at the same time and takes a couple of minutes. Because the AI agent works from your description of the problem rather than a pre-built asset database, there is no lengthy audit or documentation phase before support becomes useful. Adding further users later is instant and billing adjusts pro-rata automatically from the company admin screen.
What are the benefits of AI-run IT support?
The main benefits are speed, cost and consistency. Responses arrive in seconds rather than hours, at any time of day, including weekends and holidays. Cost is roughly a tenth of a traditional managed service contract and scales linearly with headcount, so budgeting is trivial. Consistency matters just as much: the same agent handles every conversation with full context, so there are no shift handovers, no repeated explanations and no variance between a senior and a junior technician. Scope is published openly, which removes the ambiguity that causes most MSP disputes. Finally, there is no contract, so the service has to keep earning its place every month.
Is my data safe with an AI IT support service?
Yes. AlwaysOnIT is Cyber Essentials aligned by default, keeps data in the UK and encrypts logs at rest. The service operates on a zero standing access model: no credentials are held permanently, and access to your systems is brokered per task and revoked afterwards. Any action that affects an account — a password reset, an MFA change, an off-boarding — requires identity verification first, so a convincing-sounding chat message alone can never trigger a privileged change. Email verification is mandatory for every user and multi-factor authentication is available to all. Full detail of the controls, verification steps and data handling is published on our security page.
Get started
Open a chat. The AI picks up before the second ring — every time.
No onboarding calls. No sales process. Connect your devices and start raising tickets in under ten minutes.