The transparent AI IT support provider

Why we exist

First-line IT support has always been priced by the hour because it was delivered by the hour. That made continuous cover a luxury: a business of ten people could afford a provider with a four-hour response target, or a part-time arrangement, but not someone available on a Sunday evening when a mailbox stops working.

When the marginal cost of answering a routine question falls close to zero, that changes. Instant response stops being a premium tier. Out-of-hours stops being a surcharge. And people stop rationing their questions, which surfaces the small problems that quietly turn into larger ones. That economic shift — not the technology itself — is what AlwaysOnIT is built on.

What we believe

That a published limit is worth more to a buyer than an optimistic scope. IT support is sold with a great deal of vagueness about what is actually covered, and the vagueness always resolves in the provider's favour during an incident. We publish the exclusions on their own page, state that there are no humans behind the AI, and write comparison pages that name the situations where you should buy from someone else.

That costs us some sign-ups. It also means the businesses that do sign up are ones we can genuinely serve, which is a better trade for everyone.

How the service is run

• Support is delivered by AI in chat, with no human engineers and no second-line team
• No standing administrative access to your tenant — access is brokered per task and expires
• Identity verification before any account-affecting action, with no exemptions for senior staff
• Every action logged, with a written record you can read at any time
• An honest hand-back with a written diagnosis when something is outside scope or confidence
• £4 per user per month, monthly billing, cancel any time, £12 company minimum

Company details