Contact
How to reach us
Three routes, each with a stated response expectation. There is no sales process and no phone helpdesk — support happens in chat, and everything about scope and price is already published.
Get support
Existing customers: open a chat from your account. The AI answers in seconds, 24 hours a day.
Start support →General enquiries
Commercial and billing questions, answered by a person during UK working hours.
enquiries@alwaysonit.co.ukSecurity reports
Vulnerability disclosure and security concerns. Acknowledged within two working days.
security@alwaysonit.aiBefore you get in touch
Most pre-sales questions are already answered in public. What we cover and what we deliberately don't, what it costs and how that compares to an MSP or hourly support, and how your data is handled — all of it is published so you can decide without a call.
Company details
AlwaysOnIT Ltd, registered in England. Service operated from the United Kingdom.
Data protection enquiries: enquiries@alwaysonit.co.uk — see the privacy policy.
Frequently asked questions
Contacting AlwaysOnIT
How do I get IT support from AlwaysOnIT?
Existing customers start a chat from their account — the AI responds in seconds, at any hour, with no queue and no ticket reference to chase. New businesses can sign up and be raising requests within about ten minutes; there is no onboarding call.
Can I speak to someone on the phone?
No. Support is delivered entirely by AI in chat, and there is no telephone helpdesk. For commercial questions you can email enquiries@alwaysonit.co.uk and a person will reply.
How quickly will you respond?
Support chat responds in seconds, continuously. Email enquiries are answered by people during UK working hours. Security reports sent to security@alwaysonit.ai are acknowledged within two working days.
How do I report a security vulnerability?
Email security@alwaysonit.ai with enough detail to reproduce the issue. We acknowledge within two working days and keep you updated. Please do not test against other customers' data or access accounts that are not yours; good-faith research reported this way will never be met with legal action from us.
Do you offer on-site visits or consultations?
No. There is no on-site component to the service and no sales consultation process. Everything about what we cover, exclude and charge is published on the site so you can decide without speaking to anyone.
Get started
Open a chat. The AI picks up before the second ring — every time.
No onboarding calls. No sales process. Connect your devices and start raising tickets in under ten minutes.